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Change your password

Other references
Training Manual ​for All Users​ 

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Change password

​​​​​​​1.  Changing your password is a simple process and is only required if you need to change your password if your security has been compromised. In the menu options found on the left hand side of your screen, click on 'Change Password' under 'Profile Management'.

Change password link.png 

2.  Enter your current password (old password), and then enter your new password and confirm it by entering it again.

Change password screen.png

3.  A confirmation screen must appear to confirm that the password has been changed.

Change password confirmation.png 

4. You will receive a confirmation email. 

Change password email.png 

Forgot password

 1.  If you forget your password, go to the Login to RGS screen, enter your username and then click 'Forgot password?'

Forgot password.png 

2.  Enter your Date of Birth and Primary email address which you supplied when you created your RGS account. Make sure 'I am not a robot' is ticked.  Type the characters in the picture provided.  You may wish to get a new set of characters by clicking 'Get a new code'. The code is not case sensitive. Click 'Send the Request'.

Password Reset.png 

 3.  A confirmation screen will appear to confirm that the password has been changed.

Password Resetconfirmation screen.png 

4.  You will receive a confirmation email with a new temporary password.

Password email.png 

5.  Once you have logged on using this temporary password, you will be asked to change your password. Enter the temporary password where it says 'Old password'.

Change Password 2.png

Thank you screen - password.png 

 Other references
Training Manual  for All Users

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Technical Assistance:

Hours: 9.00am to 5.00pm AWST (Mon - Fri)
WA Health employees: Contact your Service Desk for password and sign in issues
All other enquiries: Email RGS.Support@health.wa.gov.au