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RGS
 

System Requirements for RGS

​Other references
Training Manual ​for All Users 

​​​RGS will run using any of these web browsers:

  • Internet Explorer 11 or higher (Recommended Browser for Full Functionality) 
  • Google Chrome (ensure latest version)

If you are a WA Health employee and your WA Health computing resource (e.g. computer) does not have any of the compatible web browsers, please contact your Service Desk.  

Technical Assistance:

If you require technical assistance when using the RGS the following assistance is available depending on your issue:

  • If you are a WA Health employee contact your Service Desk for help with password and sign in issues.
  • For all other enquirires email RGS.Support@health.wa.gov.au for help.

Business Assistance:

If you require business assistance when using the RGS (e.g. you cannot find listed your department, division, site, region, insurer or funder in a drop down menu) email the RGS Administrator at RGS.Support@health.wa.gov.au for help.

Using RGS

Here are some 'Tips and Tricks' that you may find helpful in using and navigating through RGS:

  • Find information related to RGS research projects by using the 'Projects Search' in the left menu once you are logged into the RGS.
  • The screens in RGS have tooltips, hover your pointer over them to read more information about the section or field to be completed.
  • Remember to refresh the page in RGS to view any recent updates.  To do this, press F5 or click on the 'Refresh' or 'Reload this page' button, depending on the browser you are using.
  • RGS opens a new tab in your browser when you click on a hyperlink that leads to an external website or document.  You may return to your previous screen in RGS by clicking on the original tab.
  • RGS uses pop ups, so please ensure your browser is allowing them.  Refer to your browser's Pop-up Blocker settings for more information.
  • RGS uses your default email client when sending emails.  Please ensure that the MailTo protocol of your computer is set to a valid email client (e.g. Outlook).
  • RGS uses your default printer and PDF program; please adjust these programs to meet your requirements.
  • Any user uploading documents must ensure they have virus prevention software on their PCs. Documents that are uploaded into RGS that contain viruses will be ‘contained’ and will not be viewable by other users.

Other references
Training Manual  for All Users

 

 

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Technical Assistance:

Hours: 9.00am to 5.00pm AWST (Mon - Fri)
WA Health employees: Contact your Service Desk for password and sign in issues
All other enquiries: Email RGS.Support@health.wa.gov.au